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I sent $4.95 for a "free trial offer" of an e-cigarette on 04/17/2014. I carefully scoured the website for hidden charges before I did it, as I always do. Did not see anything that said they were enrolling me in a monthly plan. They had not sent me anything...
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#777967
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I took a so-called survey where I "won" a free trial and starter kit for just paying the shipping, which I thought was a great thing to try and entice my son to quit smoking. I made sure to check the box that said I DID not want a recurring automatic shipment or any...
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1.0
Locust, North Carolina
I didn't like
  • Any part of the product or service
  • Product and survey scam
  • Ripped me off hiden monthly
#628733
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SCAM SCAM SCAM this is a huge scam you keep this product for three weeks the they will send you a huge bill if you try to return it this they are still going to charge you $25 plus you will have to pay for the shipping. BEND OVER... They do not care about the customer...
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#627720
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Regal Cigs Cigarettes Review

Regal Cigs
#864662
2.1
Details
I have been a smoker for many years and always stuck to same brand (regal) but recently i have noticed that the tabacco spills out of your cigarettes , this is a disappointment as i pay a lot of money for your product,this had happened at least 6 times to me and thought you should know
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Regal Cigs Cigarettes Review

Regal Cigs
#852408
2.6
Details
Had a bad batch of 200 well at leat 2 packs was told to send them back for investigation over 4 months ago very dissipointed they can keep my money I've had it with them
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Regal Cigs Electronic Cigarette Review

Regal Cigs
#675354
2.4
Details
I too didn't read the fine print but the ecig is already broke. I plugged it in to charge and worked, but next time it wouldn't tgrough my usb on my laptop. So in the kit they send an ac charger and the light on the charger came on but the light on the end of the ecig did not. I even tried other plug ins. This only lasted 2 months
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Warranty

Billing Department Review

Regal Cigs
#649154
Said just pay for s&h then tried to bill my card 119$ couple weeks later, luckily i use that low limit cc with no cap room on it for dubious offers like this so they couldnt charge it ,but they tried plenty
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Signed up for trial offer, never received merchandise then regal decided to charge me for restocking fee of something I never received and yet to return my money to this day and its been over a month. Very bad at business on top of that they act like it isn't a big...
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1.0
#627691
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THEIR DECEPTIVE ADVERTISING HAS COST ME WELL OVER 200 FOR WHAT WAS SUPPOSED TO BE A FREE TRIAL. I HOPE SOMEONE WILL STOP THIS COMPANY FROM OPERATING ANYWHERE. THIS COMPANY HAS COMPLAINTS ALL OVER THE INTERNET. THEY ARE IN TROUBLE WITH THE BBB. I AGREE I DID NOT...
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#626287
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Regal E-cigs charged my bank card on three separate occasions for refills I didn't order nor authorize to be taken out of my bank account one on 12/26/14 for $119.95, 1/26/15 for 93.91, 3/4/15 for 93.91, I received two refill shipments which I returned unopened on...
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1.0
I didn't like
  • Ripped me off
  • Shipping without authorization
  • Lying to customers
#626017
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2 months ago I accepted the free trial of Regal cigs for $5.95.Then I get my credit card statement the next month I get billed $119.95 for 5 more filters I did not order or no anything about and this month credit card statement I was charged $93.91 for I don't know. I...
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1.5
I liked
  • Menthol flavor
I didn't like
  • Ripped me off
  • Hidden monthly charges
#624187
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I ordered them to try, figuring i would cancel them after trying them if i didn't like them. They never even sent them, i only remembered because they sent me cartridges that are useless if you have nothing to use them with. I called the company and they were horrible...
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I didn't like
  • Lying to customers
  • Ignorant and rude
#623503
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Does anyone read the "fine print" these days. All you see is "FREE"! Does anyone know the definition of a "trial"?!? It's not a scam. People are just STIPUD! I have had ZERO issues with Regal. I bought the start up kit. And that was all they charged me for. Free...
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4.0
#621508
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Here is what is clearly stated in their terms and conditions which customers checked the box stating they had read: 2. PURCHASING THE PRODUCT Upon placing your first order for the Product you will be enrolled in Regal Refill Program. Regal Cigs will send you a Starter...
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2.2
I didn't like
  • Not cancel free trial
#614831
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